Policies

Eligibility Requirements

  1. Must have a valid Alberta Drivers Licence or Learners Licence (class 7) and must be produced at time of appointment.
  2. Temporary Licence (paper form with no photo) will require you to bring a supplementary piece of Government issued identification (passport, status card etc.)
  3. If you are suspended but have met all suspension conditions a licence is not required but a Suspension Verification Form could be required and a supplementary piece of Government issued identification.
  4. Class 1-4 require a valid medical examination, air brakes certificate (if applicable) and a passed knowledge test permit.

Vehicle Requirements

  1. Vehicle must be in acceptable working condition; signal lights, brake lights, headlights, horn, speedometer, brakes/parking brake, unobstructed windshields, wipers, tires, driver and passenger doors, seatbelts, mirrors and enough fuel for the road test.
  2. Valid registration and insurance for the vehicle (photo copies accepted).
  3. Rental vehicle must have rental agreement with clients name on document.
  4. Class 1 and Class 3 must have wheel blocks.
  5. Commercial Vehicles must have a valid CVIP sticker.

Booking Policy

  1. Must meet all eligibility requirements for the test you are booking.
  2. Please arrive 15 minutes prior to appointment to check with staff and obtain road test permit.
  3. Client cannot request a particular Driver Examiner.

Cancellation and No Show Policy

  1. No refunds will be given on any road test permit.
  2. Permits are valid for a period of one year from the purchase date.
  3. You may call us to rebook the scheduled road test at least 24 hours before the test date and time. You may rebook up to one year.
  4. Failure to contact us within 24 hours to reschedule appointment; all fees are forfeited and you must rebook another test at full price.
  5. All Fines must be paid in full prior to road test. If you are not sure if any fines are attached to your licence you may contact the registry for clarification.
  6. If you are late for your test; all fees are forfeited and you must rebook another test at full price.
  7. If you do not show up for the scheduled test; all fees are forfeited and you must rebook another test at full price.
  8. If you are unable to meet the minimum requirements for eligibility and vehicle conditions; all fees are forfeited and you must rebook another test at full price.

Complaints or Inquiries

The Registry acts as a booking Agent for the examiner only. If you have any concerns please contact Alberta Transportation Driver Programs and Licensing Standards:
South-403.297.6679
North-780.427.8901

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